Pets are accepted for grooming only under the following circumstances....
The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which The Pooch Crew PTY LTD cannot be held liable.
The pet's yearly C5 vaccine is up to date unless otherwise discussed.
In the event of an emergency, in your absence, you authorize The Pooch Crew PTY LTD to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.
Payment is to be made at the time of service. Payment is to be made at the time of service. Payment accepted via EFTPOS, Cash and Direct bank Transfer.
Our rates are based on the breed of dog and duration of the groom. Nail cutting and ear cleaning are part of selected services unless the process is too stressful for the pet or too dangerous for the groomer.
Please note, all card transactions will incur a surcharge.
Please note that there are additional surcharges for non weekday bookings - 15% on Saturdays, 25% on Sundays and 50% on Public Holidays.
We do NOT offer anal gland expression, as this should be performed by a qualified veterinarian.
“De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which The Pooch Crew PTY LTD cannot be held liable.
For non-shedding and low shedding breeds our groomers may pluck hair from their ears to prevent infections and yeast build up. this can sometimes cause irritation, if this is something you dont want please speak with the groomer apon arrival. Our Groomers will do their best to evaulate ears prior to begining the grom but some things we cannot see until we get dogs on the table.
Cancellations
Extreme weather may cause bookings to be postponed or slightly delayed, as the safety of our groomer is paramount.
Extreme Heat Policy - If the forecasted tempreture is over 38 degrees and you have a Brachycephalic breed we will reschedule your appointment to either early in the morning or late at night. This is because at The Pooch Crew we value your dogs health and saftey above all else and although our trailer is air conditioned we dont want to cause any unnecessary stress on your dog.
We try to work as long as conditions are not dangerous. If you are unsure, please contact us to confirm.
Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the appointment fee.
In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
No-Shows
It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to contact us and cancel or reschedule when possible to avoid such situations.
We reserve the right to refuse service to any pet or client for any reason, this includes agression when it is not safe for the dog or groomer.
